Please read these conditions before booking or recharging. Plan purchase confirms acceptance of the applicable package, installation and fair-usage terms.
1. Current package structure
Broadband-only and Broadband + IPTV packages are offered at 60 Mbps, 120 Mbps and 220 Mbps with 90, 180 or 360 days validity. Prices and validity displayed on the Plans section apply to the current market offer and may be revised for future purchases.
2. Speed and unlimited usage
Speeds are advertised as “up to” rates. Actual performance varies with Wi-Fi coverage, customer device, router capability, simultaneous users, destination server, maintenance and network conditions. Unlimited usage remains subject to reasonable network management, security controls and any communicated fair-usage limit.
3. Promotional 2× speed
Eligible active packages may receive promotional 2× speed every night and every Sunday. Timing, technical availability and achieved speed may vary. This promotional benefit is not a guaranteed minimum speed and may be modified or withdrawn with notice.
4. 360-day promotional benefit
Eligible 360-day packages include the advertised three promotional months free. The benefit is bundled into the stated offer and has no separate cash or refund value. It cannot be transferred independently.
5. IPTV packages
IPTV packages include access to the IPTV service made available with the selected broadband plan. Channel, application and content availability may change because of content-provider rights, platform updates or technical requirements. IPTV requires compatible equipment and a working Citylink connection. It must not be commercially exhibited, rebroadcast or redistributed.
6. Installation and equipment
Service is subject to area feasibility, fibre availability and successful customer verification. Installation, router, ONU/ONT, IPTV box, remote, cabling, deposit or visit charges—if applicable—will be communicated before activation. Supplied equipment may remain provider property and must be returned in reasonable condition when required.
7. Validity, renewal and expiry
Validity begins on activation or recharge posting in the subscriber system. Unused days do not roll over unless explicitly confirmed. Service may stop automatically when the package expires and resumes after successful renewal.
8. Acceptable use
The connection must not be used for unlawful activity, cyberattacks, malware distribution, unauthorised access, harassment, infringement, network disruption or unauthorised resale. Citylink may restrict service to protect users, the network or comply with valid legal directions.
9. Payment, cancellation and refunds
Payments and refund eligibility are governed by the Payment, Cancellation & Refund Policy. Customers should verify the selected speed, validity, IPTV inclusion and payable amount before completing payment.
10. Support
For plan clarification or service support, call or WhatsApp +91 93099 54452. Keep your subscriber ID and transaction reference ready.