This policy explains how Citylink Broadband Beed, powered by Ambajogai Mayur Network Pvt Ltd, handles information related to enquiries, subscriptions, support, IPTV and payments.
1. Information collected
We may collect name, mobile number, email, installation and billing address, identity/KYC information required for service, selected plan, subscriber ID, device and network information, support records, payment status and transaction reference.
2. Purpose of processing
- Check serviceability and arrange installation.
- Verify customers, activate plans and manage subscriptions.
- Provide IPTV where selected, issue receipts and process support requests.
- Protect the network, detect misuse and meet applicable legal obligations.
- Send essential service notices and offers where permitted.
3. Payment information
Payments may be handled by the subscriber portal and third-party payment gateway. Citylink does not ask customers to disclose an OTP, UPI PIN or complete card credentials to support staff.
4. Sharing
Limited information may be shared with service providers supporting payments, hosting, communications, installation, IPTV and customer care, or where required by valid legal or government directions.
5. Retention and security
Records are retained for operational, billing, security and legal needs. Reasonable safeguards are used, but no electronic system can be guaranteed completely secure.
6. Customer choices
Customers may request correction or other available privacy action by contacting support. Some billing, security or legal records may need to be retained.
7. Cookies and website data
The website may use essential cookies for functionality and security, and limited analytics where enabled. Browser controls can manage non-essential cookies.
8. Contact
Call or WhatsApp +91 93099 54452, or visit Vyankatesh Krupa, House No. 9, Sikshak Colony, Behind ST Stand, Beed 431122, Maharashtra.
9. Updates
This policy may be updated when services or legal requirements change. The effective date will identify the latest version.